Verify who is contacting you and what they are offering. An official feedback channel, a lawyer acting under an engagement and a buyer offering to purchase a claim have different roles. Do not provide passwords, 2FA codes or recovery phrases to someone promising to release your BitMart balance.
Start from a known official source
Open the feedback portal from BitMart’s own announcement. BitMart warns about impersonators claiming to offer feedback, claims or asset-recovery channels on its behalf. A logo, search advertisement or group message does not authenticate a sender.
Source: BitMart — Launch of the User Engagement PortalAsk what the money or signature does
If someone requests an “unlock tax”, deposit or verification payment, ask for the identified recipient, written basis and terms before acting. A demand to move crypto urgently to an unknown wallet is a reason to stop and verify, not proof of a legitimate requirement.
A claim purchase should identify the rights being bought and the amount paid to you. A representation agreement should identify who acts for you and their fees. Do not treat those as the same service.
Limit what you share initially
Use a brief description and a list of available records. Keep account passwords, seed phrases and authentication codes private. Do not sign unexplained wallet transactions to “verify a claim”.
For later documents, establish the recipient, purpose, retention terms and channel. Redact irrelevant third-party data in copies while keeping originals securely.
If you already shared something
Preserve the messages, URLs, addresses and transaction records. Use the relevant provider’s official account-security or support channel to report the issue and assess the next steps. Do not send more money solely because the first payment allegedly needs to be released.
BitMart Return buys eligible claims under separate terms; it is not BitMart’s official recovery desk and cannot guarantee recovery or unlock an account.
Sources & context
Reviewed 12 October 2026. BitMart Return considers claim purchases and has a commercial interest in these transactions. Explanations and checklists help organise your review; they do not determine individual rights or guarantee a purchase or recovery.
Our editorial approach
